Frequently Asked Questions
What type of products do you sell?
We specialize in mobile accessories, including smartwatches, chargers, power banks, AirPods, mobile covers, handsfree, charging cables, and more. If you need something specific, we can arrange it for you!
Do you offer free delivery?
Yes! We provide free delivery all over Pakistan. However, a PKR 300 advance payment is required to confirm your order.
What are the available payment methods?
You can pay via:
✔ JazzCash (03297462105)
✔ EasyPaisa (03297462105)
✔ Bank Transfer (Account)
✔ Cash on Delivery (COD)
How long does delivery take?
Delivery usually takes 2-5 working days, depending on your location. We’ll share the tracking details once your order is shipped.
Can I return or exchange a product?
We don’t offer returns, but if you receive a wrong or damaged product, contact us immediately, and we’ll assist you with an exchange or replacement.
Do you offer bulk order discounts?
Yes! We provide special discounts on bulk purchases. Contact us on WhatsApp at +92 3297462105 for more details.
What if I receive a damaged product?
Please record an unboxing video when you receive your order. If the product is damaged or incorrect, send us the video, and we’ll resolve the issue.
Can I cancel my order after placing it?
Orders can be canceled only before shipment. Once the product is dispatched, cancellation is not possible.
Do you have a physical shop?
No, we operate completely online, allowing us to offer better prices and fast service.
Can I get a discount?
Our prices are already market competitive, but we do offer special discounts on bulk orders.
What if I don’t like the product after receiving it?
We ensure high-quality products, but personal preference is not a valid reason for exchange or refund. Please review product details before purchasing.
What if I don’t like the product after receiving it?
We ensure high-quality products, but personal preference is not a valid reason for exchange or refund. Please review product details before purchasing.
What should I do if my package is delayed?
Delivery usually takes 2-5 working days, but delays can happen due to courier issues. If your package is delayed, contact us, and we’ll follow up with the courier.
How can I contact you for support?
You can contact us via:
📩 WhatsApp: +92 3297462105
📩 Instagram DM: @AITZAZ_FAISAL